Terms and Conditions

Crafting the After Last updated: 14 September 2026

These terms apply to anyone booking or purchasing coaching, facilitation, or related services through craftingtheafter.ie. By booking a session or discovery call, you agree to these terms.

Who we are

Crafting the After is operated by Fiona MacDermott, trading as Crafting the After, 33 The Drive, Barnhall Meadows, Leixlip, Co. Kildare, W23 RRY9, Ireland. Contact: fiona@craftingtheafter.ie

Our services

The Considered Individual — one-to-one coaching, delivered video only. A free 25 minute Initial Conversation is offered before committing, to establish fit.

The Considered Organisation — team and organisational coaching, CPD facilitation, and conference contributions. Delivered online or at the client's own premises, scoped individually per engagement.

The fee for each service is discussed in the initial conversation and confirmed in writing before any booking is made. Organisations are quoted individually for each engagement. Individual coaching is available per session or as a package of four sessions.

Booking and payment

Bookings for the initial conversation are made through the Zoom Scheduler link on the Appointments page and carry no charge.

For a paid coaching engagement, an invoice is issued after the Initial Conversation. The payment due date is agreed individually at that stage, before the first session takes place.

Organisational engagements are quoted and agreed individually; payment terms for these are set out in the individual proposal or agreement for that engagement.

Rescheduling and cancellation

Sessions may be rescheduled or cancelled with a minimum of 48 hours' notice, through the booking link or by contacting fiona@craftingtheafter.ie directly.

Cancellations made within 48 hours of the session are normally charged in full, or counted as a used session if part of a package, as the time reserved cannot usually be reallocated.

If you do not attend a session and have not made contact in advance, this is treated as a no-show and charged in full.

If Crafting the After needs to cancel a session, it will be rescheduled promptly or refunded, whichever you prefer.

Flexibility may be offered at our discretion in exceptional circumstances such as serious illness, bereavement, or genuine emergency. This is considered case by case and is not automatic or routine.

Refunds

Once a coaching engagement has begun, sessions not used because a client chooses to discontinue are not refunded, in keeping with the cancellation terms above. The same discretionary exceptions (serious illness, bereavement, genuine emergency) apply.

If Crafting the After is unable to continue an engagement for any reason, any sessions paid for but not yet delivered will be refunded.

What coaching is, and isn't

Coaching provided by Crafting the After is a professional development and reflective practice service. It is not therapy, counselling, medical treatment, or legal or financial advice, and should not be relied upon as a substitute for any of these. If you are experiencing a mental health crisis, please contact your GP, a mental health support service, or emergency services rather than booking a session.

Confidentiality

What is discussed in coaching sessions is treated as confidential, in line with our Privacy Policy and standard professional coaching practice, except where disclosure is required by law or necessary to prevent serious harm to you or another person.

Your responsibilities

You agree to provide accurate contact and booking information, and to attend sessions ready to engage in the process. Coaching outcomes depend significantly on your own engagement and follow-through between sessions; no specific result or outcome is guaranteed.

Limitation of liability

To the extent permitted by law, Crafting the After's liability for any claim arising from these services is limited to the fees paid for the specific engagement in question. We are not liable for indirect or consequential loss.

Complaints

If you are unhappy with any aspect of the service, please raise it directly with fiona@craftingtheafter.ie in the first instance, so it can be addressed personally.

Governing law

These terms are governed by the laws of Ireland, and any dispute will be subject to the exclusive jurisdiction of the Irish courts.

Changes to these terms

These terms may be updated from time to time. The version in force is the one published on this page at the time of booking.